Web-video Customer Service

Many websites have a Frequently Asked Questions section in order to eliminate the unnecessary cost
of answering the same questions over and over. Unfortunately, few customers visit the F.A.Q. section, and the ones that do have to search or scroll down a dull page of text questions and answers.

This is not a satisfying experience for the customer that needs support, and they might not purchase
again from your company.With ICM’s web-video customer service, you can turn this trend around.
The end user will enjoy a clearly answered question by a video representative, enhanced with Flash
animation and graphical components to further explain the answers.

Web-video is also a very effective tool to train your customers on the proper and safe use of your products. Utilizing ICM’s web-video for customer service provides an educational and easy-to-use experience, that encourages customer satisfaction and repeat orders.